Dear Sir or Madam
I am writing to complain about your hotel which I stayed in with my family last week.
We booked an en-suite family room,but we were most unhappy with it.Fristly,we saw a dead rat on the way to the hotel.Inaddition,we found some cockroaches in the room.Finally,when we went to the toilet,the sink was dirty and here were mouldy wallsevery where.We could not stand it,so we left the room.
We feel that you should give us a full refund becaust the hotel was not of the standard we expected and we did not enjoy our holiday at all.
Yours faithfully
Ha Tsang
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