Dear Sir or Madam
I am writing to complain about your hotel, which i stayed
in last week.
We booked an en-suite family room. But we were most unhappy with it. Firstly the showe did not work.Addition the room wasvery smelly, But we could not open the windows because
it was very cold and noisy. Fanally my mum's bed was very uncomfrtable and it gave her backache.
We feel that you should give as a full refund because the hotel was not of the standard we expected and we did not enjoy our holiday at all.
Yours faithfully,
Arman Fatih
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